SHIPPING & RETURNS

Domestic orders will be sent out using Parcel Post or via the Shippit network, or a courier service needed as per your shipping needs. Goods ordered before 3pm will be shipped same day, if orders are placed online past 3pm they will be shipped the following day, for all orders placed past 3pm on Friday or over the weekend/public holiday will be shipped on the next business day.

All Express shipping guarantees next business day delivery for all metropolitan areas in Australia. For regional areas, delivery will take between 2-3 business days. Your signature will be requested upon delivery.

Unfortunatley we cannot guarantee delivery times.
As such during peak times there may be slight delivery delays , but if you do not receive your order in the timeframe specified at checkout, please contact us on +61 2 9699 7740 or shop@collectorstore.com.au and we will be in contact.

Pricing:

$8.00 for small to medium packages 3kg and under

$12.00 for medium to large packages 5kg and under

For all international shipping please email with your enquiry.

For all furniture and large item shipping rates please call our helpful staff 

+61 2 9699 7740 or email your enquiry to shop@collectorstore.com.au

RETURNS

Returns Policy 
To return via our retail stores: Visit us in store within 7 days of receiving your order and our friendly staff will assist you with an exchange or credit note. For a refund request, please contact us at +61 2 9699 7740 returns@collectorstore.com.au  , as we do not offer refunds for any purchases.

To return via post

Please contact us at +61 2 9699 7740 or returns@collectorstore.com.au within 7 days of receiving your order providing your order number and brief explanation of your return/exchange. We will then issue you with a Returns Authorisation Number (RA#).

All items are to be returned within 14 days from the date of issue of your RA#. Items received after the 14-day time frame will be assessed at our discretion. Items returned without an RA# will not be accepted and will be returned at your expense.
If you need to return an item and cannot use our Australia Post returns service, for security and peace of mind, we recommend that you use an insured registered post as we are not liable for any lost returned items.
Please send your returned goods along with valid RA# to:

Collector Store

473 Crown St

Surry Hills NSW 2010

ATTN: Online


RA# __________

I HAVE RETURNED AN ITEM WHAT HAPPENS NEXT?

Once your returns package has been accepted, you will either receive your new item (for exchange). A confirmation email will be sent out to confirm your refund/exchange. For any questions regarding the return/exchange process, please email us at  +61 2 9699 7740  , shop@collectorstore.com.au