Returns & Exchanges
All items are to be returned within 14 days from the date of issue of your RA#. Items received after the 14-day time frame will be assessed at our discretion. Items returned without an RA# will not be accepted and will be returned at your expense.
TO RETURN VIA OUR STORES: Visit us in store within 7 days of receiving your order and our friendly staff will assist you with an exchange or credit note.
REFUNDS : We do not offer refunds for any purchases - unless faulty.
For a refund request of faulty items, please contact us at +61 2 9167 7905 or firstname.lastname@example.org.
ON SALE ITEMS :
Please consider your purchase carefully as we do not accept returns or exchanges on sale items unless faulty.
TO RETURN VIA POST :
Please contact us at +61 2 9167 7905 or email@example.com within 7 days of receiving your order providing your order number and brief explanation of your return/exchange. We will then issue you with a Returns Authorisation Number (RA#).
If you need to return an item and cannot use our Australia Post returns service, for security and peace of mind, we recommend that you use an insured registered post as we are not liable for any lost returned items.
Please send your returned goods along with valid RA# to:
314-316 Oxford Street ,
Paddington , NSW, 2021.
I HAVE RETURNED AN ITEM WHAT HAPPENS NEXT?
Once your returns package has been accepted, you will either receive your new item (for exchange). A confirmation email will be sent out to confirm your refund/exchange. For any questions regarding the return/exchange process, please email us at +61 2 9167 7905 , firstname.lastname@example.org